Shipping policy

      Shipping Charges:

• Orders of PKR 3,000 or less: A delivery fee of PKR 199 will apply.

• Orders above PKR 3,000 : Free delivery will be provided.

Standard Delivery Time: Our standard delivery timeframe is 3–5 business days from order processing and dispatch, unless a different timeframe is communicated to you.

Possible Delays: Although we make every reasonable effort to ensure timely delivery, occasional delays may occur due to circumstances beyond our direct control, including courier partner operations, shipment backlogs, weather conditions, public holidays, transportation disruptions, incorrect or incomplete addresses, unsuccessful delivery attempts, or other unforeseen circumstances.

Courier Partner Responsibility: Orders are delivered through third-party courier partners. Once a shipment has been handed over to the courier, its transportation and delivery are subject to the courier's operational processes. We will make reasonable efforts to coordinate with the courier and assist customers when delivery issues arise; however, we cannot guarantee delivery within a specific timeframe in cases affected by circumstances beyond our control.

Customer Responsibilities: Customers must provide a complete and accurate delivery address, including house or building number, street, area, city, and a nearby landmark where necessary, along with an active phone number. Customers should remain available to receive their parcels and respond to delivery-related calls or messages. Incorrect contact details, incomplete addresses, customer unavailability, or unsuccessful delivery attempts may cause delays or result in the shipment being returned.

Delivery Updates & Assistance: Customers may use the tracking information provided to monitor their shipments. If a parcel is delayed, customers may contact Caparison through our official support channels for assistance. We will review the available information and coordinate with the courier where appropriate.

Delivery Estimates: The stated delivery timeframe is an estimate, not an unconditional guarantee. A delay does not automatically mean an order has been cancelled. Any applicable cancellation, replacement, or refund request will be reviewed according to our relevant policies and applicable law.

By placing an order, you acknowledge that delivery is carried out through third-party courier partners and that occasional delays may occur despite reasonable efforts to deliver within the standard timeframe. We appreciate your patience and understanding when such circumstances arise.