Frequently Asked Questions (FAQs)

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to care@caparison.com.pk

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  • GENERAL FAQS
  • ORDERS & PAYMENTS
  • SHIPPING & DELIVERY
  • RETURNS & EXCHANGES
  • PRODUCTS& SIZING
  • DISCOUNTS & PROMOTIONAL CODES
  • CARE INSTRUCTIONS
  • PRACTICAL ADVICE

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

GENERAL FAQS

We specialize in western-inspired outfits, including tops, dresses, jackets, and everyday essentials designed for a chic and effortless look.

Caparison is available both online and in physical stores. You can shop through our website www.caparison.com.pk or Find Our Stores here
Yes, you can purchase our products directly from any of our physical stores. However, our full collection is available online, so for exclusive designs, we recommend shopping through www.caparison.com.pk

Visit our website: www.caparison.com.pk
Select your items, add them to your cart, and proceed to checkout.

Yes! While we are primarily an online brand, we also have stores in multiple cities.
You can visit our stores in Okara, Muzaffarabad, Faisalabad, Multan, and Abbottabad (opening soon).
Find a Store here


Premium western wear tailored for Pakistani fashion lovers.

Affordable luxury without compromising quality.

Exclusive designs that blend comfort and style.

Yes, we do restock some popular items. Stay updated via our social media or sign up for our newsletter.

Currently, we only offer ready-to-wear designs and do not take custom orders.

Follow us on Instagram & Facebook
Subscribe to our email newsletter

We occasionally offer exclusive rewards and discounts to our returning customers. Stay tuned for updates.

ORDERS & PAYMENTS

Simply visit our website, add your favorite items to the cart, and complete the checkout process.

We currently accept Cash on Delivery (COD) for all orders across Pakistan. This allows you to pay in cash when your order is delivered to your doorstep. We are working on introducing additional payment options in the future for a more convenient shopping experience. Stay tuned for updates!

Yes, you can cancel your order, but only if it hasn't been dispatched yet. To request a cancellation, reach out to our customer service team as soon as possible via WhatsApp , email , or our website’s contact page . Once an order has been shipped, it cannot be canceled

Yes, an order confirmation email/SMS will be sent after successful checkout.

Currently, we do not offer installment payments.

Once shipped, you’ll receive a tracking number via email/SMS.

Yes, all prices displayed include applicable taxes.

Currently, we do not offer an in-store pickup option. All online orders are delivered to your doorstep.

Yes, all transactions are encrypted and 100% secure.

No, online purchases must be returned through our online return process. However, if you bought an item in-store, you can return or exchange it at the same location.

SHIPPING & DELIVERY

We deliver all over Pakistan.

Standard delivery: 3-4 business days
Remote areas: Up to 6 business days

Shipping charges are calculated based on your order amount:
Orders up to Rs. 2,500: Shipping fee of Rs.150 applies.
Orders above Rs. 2,500: Enjoy FREE DELIVERY across Pakistan.

Address changes are allowed but only if it hasn't been dispatched yet.

We partner with trusted courier companies for fast and secure delivery.
You can track your order or contact customer support for assistance.
Currently, we do not offer same-day delivery.

The courier will attempt delivery contacting you twice before returning the parcel.

No, at the moment, we only offer home delivery for online purchases.
Currently, we only ship within Pakistan.

RETURNS & EXCHANGES

We accept returns within 7 days of delivery for store credit.
Items must be unused, unwashed, and in original packaging.

Yes, we offer exchanges for sizing or defects within 7 days.
Contact customer support via email with your order details.
No, shipping costs are non-refundable unless the return is due to an error on our part.
Returns are processed within 5-7 business days after we receive the item.
Contact us immediately with pictures of the issue for a free replacement.
No, refunds are issued as store credit for future purchases.
Sale items, accessories, and used/worn items cannot be returned or exchanged.
Yes, unless the item was defective or incorrect.
No, all sale and discounted items are final sale.

PRODUCTS& SIZING

We offer:
Men:Small (S), Medium (M), Large (L), and Extra Large (XL)

Women: Extra Small (XS), Small (S), Medium (M), and Large (L)

Use our size chart on product pages to check measurements.
Yes, but we recommend checking the size chart for accuracy.
No, our fabrics are pre-shrunk and tested for durability.
Yes! We design our clothing for year-round comfort.
Currently, we stock up to
XL in Men, but we’re working on expanding sizes.
We use high-quality cotton, linen, and blended fabrics for comfort and style.
We try to ensure accuracy, but slight variations may occur due to screen settings.
We release new designs every season!

DISCOUNTS & PROMOTIONAL CODES

Yes! We have seasonal sales, bundle deals, and special discounts.

Follow us on Instagram, Facebook, and our newsletter for updates.

Enter the promo code at checkout before payment.
No, only one code can be applied per order.
Occasionally, we offer special deals — stay connected!
Yes, each code has a validity period mentioned in the offer.
No, discounts usually apply to regular-priced items only.
Sign up for our VIP newsletter for exclusive deals.
Yes, but the discounted amount is non-refundable.

CARE INSTRUCTIONS

Machine wash in cold water with mild detergent.
No, bleach may damage the fabric and cause discoloration.
Wash dark colors separately and avoid direct sun drying.
Yes, use a low to medium heat setting.
Not necessary, unless stated on the care label.
We recommend air drying to maintain fabric quality.
Gently stretch them while damp and reshape.
Fold neatly and storev in a cool and dry place.
Some designs feature stretch fabric for extra comfort.
We use wrinkle-resistant fabrics for a polished look.

PRACTICAL ADVICE

Check out our social media, lookbook and blog for fashion inspiration!

A classic blazer, well-fitted jeans, and a neutral top are essentials.
Swap sneakers for heels and add a statement accessory.
Pair with minimalist jewelry, belts, and stylish handbags.
Choose colors based on your skin undertone and personal style.
A comfortable top and jeans with sneakers or flats.
Follow our care instructions and store them properly.
Use lightweight fabrics and fitted inner layers.
Trends change, but classic styles never go out of fashion.
Absolutely! Our designs are made to be versatile and stylish.
Unable to find satisfactory answers ? Contact Support