Exchange & Returns Policy

At Caparison, we want you to shop with confidence. We offer a flexible exchange policy with no questions asked on a single exchange request, subject to the terms below and product availability.

We recommend reviewing this policy before placing your order.

1. Exchange Policy

• 7-Day Exchange Window: Exchange requests must be raised within 7 days of receiving your order.

• Flexible Exchange: You may request an exchange for a different size, color, or style on a single request, subject to availability and the conditions below.

• No Questions Asked: We offer a no-questions-asked exchange on your single exchange request, provided the request meets our exchange policy requirements.

• Product Condition: Items must be unused, unwashed, undamaged, and in their original condition, with all original price tags, labels, packaging, accessories, and freebies included.

• Proof of Purchase: Your order details or proof of purchase must be provided.

• Sale Items: Sale items are eligible for exchange only, subject to the availability of the requested size or alternative product.

• Exchange Shipping: Customers are responsible for return shipping costs for exchanges due to size, color, or style preferences. Caparison will cover shipping costs if the item is defective, damaged, or incorrectly delivered.

2. Returns & Refunds

• No Change-of-Mind Returns: We do not accept returns or offer refunds simply because a customer changes their mind or no longer wants the product.

• Eligible Cases: Returns or refunds may be considered for defective, damaged, or incorrectly delivered items, subject to review and approval.

• Inspection: All returned items must be inspected by our Exchange & Returns Department before a decision is made.

• Refund Processing: If a refund is approved, our team will contact you with the applicable process and expected timeline.

3. How to Request an Exchange or Report an Issue

To request an exchange or report a problem with your order, contact us within the applicable 7-day period.

Please provide:

• Your order number

• The reason for your request

• Clear pictures of the product, where applicable

Phone/WhatsApp: +92 323 1199 554

Email: caparisonclothing@gmail.com
Support Hours: Monday to Saturday, 10:00 AM–7:00 PM

Our team will guide you through the process.

4. Exchange Shipping & Delivery

• Customers are responsible for arranging and paying for return shipping for exchanges related to size, color, or style preferences.

• Shipping costs are non-refundable.

• For defective, damaged, or incorrectly delivered items, Caparison will cover the applicable exchange shipping costs after verification.

• Exchange delivery times may vary depending on your location and courier operations.

• Please wait for instructions from our team before sending an item back to our warehouse.

5. Lost Shipments

If your shipment appears to be lost, contact us at caparisonclothing@gmail.com with your order number and complete order details.

We will investigate the matter with the courier. If the inquiry confirms that your claim is valid, we will arrange an appropriate resolution, which may include reshipping the product, subject to availability.

6. Need Assistance?

For any questions regarding exchanges, returns, or your order, please contact us:

Email: caparisonclothing@gmail.com
Phone/WhatsApp: +92 323 1199 554
Timings: 10:00 AM – 7:00 PM (Monday to Saturday)